We're looking for someone to fill a pivotal role in ensuring guest satisfaction at our aquarium. You will be focused on optimizing each guest’s experience by promoting memberships, token sales, and passing on overall knowledge of how our facility/encounters work.
The Ideal Candidate Will:
Have one year or more of customer service, guest relations, or sales experience.
Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills.
Be incredibly friendly, love to smile, and have an uplifting and welcoming demeanor.
Have good computer skills and POS experience.
Check guests in a courteous manner using selling techniques to upsell tokens or memberships/annual passes.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. If needed get a member of management involved to ensure 100% guest satisfaction.
Be on time and reliable
Provides a professional image at all times through appearance and dress.
Responsibilities:
The fun, energetic attitude required
Strong work ethic
well-spoken, outgoing with no fear of rejection.
Greet guests
Check-in members
sale memberships to guests
explain pass and member benefits
Sell annual pass memberships and receives a commission from each sale
able to work with POS systems and handle cash/credit card transactions
able to work weekends and holidays
reliable transportation
Ability to pass a security background check and drug test
Restock items for each department.
Interact with guests, have product knowledge, and be able to upsell customers by recommending products or services.
Able to work in concessions/food handling area, guest admissions, and gift shop.
Keeping the dress-up room neat, and in order at all times. Hanging up/cleaning costumes and other equipment (makeup tools, wigs, etc.) properly after each use.
Getting ready within 30-60 minutes, to be on the floor - in costume, by a certain time.
Constant happy smiles, animated body language, and interacting with customers of all ages. Engaging guests to come up to interact with you, and take photos with you.
Applying glitter tattoos to guests in exchange for tokens.
Inventory of glitter and tattoo stencils daily. Inventory of makeup and other princess/mermaid needs weekly.
Upselling animal food, and glitter tattoos
Enhancing our guests' experience and satisfaction
Able to either stand most of the day (princess) or sit most of the day (mermaid).
Answering basic questions about the facility itself (exhibit location, restroom location, etc.), and gaining a little knowledge about the animals.
We are looking for a Janitor, or custodian, to take care of our buildings and carry out cleaning and maintenance. The goal is to keep our buildings in a clean and orderly condition. Please know this position is labor-intensive.
Responsibilities
Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc)
Carry out heavy cleansing tasks and special projects
Notify management of occurring deficiencies or needs for repairs
We need outgoing people to help create amazing guest interactive experiences with our many reptiles, birds, fish, and mammals. Qualities possessed for this position are high energy, engagement, friendliness, and confidence. A people person who enjoys sharing knowledge & love of animals and interaction with kids and adults alike.
Duties & Responsibilities
Look over and care for the animals in the aviary
do the opening and closing duties to keep the aviaries clean
Carry an animal or work in an enclosure around the facility to enhance our guest's interactive experience.
Answers visitors' questions about the facility and the animals, as necessary.
Reports irregular behaviors of animals to management.
Reports maintenance issues and potential safety hazards to management.
Carries out duties and job assignments, delegated by appropriate management.
Desired Skills & Experience
Candidates must possess the ability to interact and communicate well with guests and co-workers.
Hands-on experience with birds, reptiles, and exotic mammals is a plus.
The ability to lift and move up to 50 pounds with ease, able to stoop, bend, kneel, crawl, climb, jump, rake, sweep and carry objects for short distances, possess visual acuity appropriate for animal care and general safety practices, be able to remain on feet for long periods of time, and be able to lift and reach overhead.
The ability to maintain a positive attitude while working individually and with others in a team environment is essential.
Training of animals for public encounters & medical behaviors.
Providing enrichment behaviors.
Prepares diets for the animal collection and cleaning animal holding areas.
Responsible for the daily observation of animal health and welfare.
Maintains daily reports and other records.
Assists with the movement, capture, and restraint of animals.
Assists with animal health procedures.
Answers visitors' questions about the facility and the animals, as necessary.
Reports births, deaths, injuries, and/or other irregular behaviors of animals to management.
Reports maintenance issues and potential safety hazards to management.
Performs minor repairs and improvements of exhibits under supervision.
Assists in training interns and volunteers.
Public speaking in animal encounters, media events, and educational tours.
Monitoring the health of animals, and medicating as necessary.
Leading Educational/Interpretive Guided Tours for Schools, Birthday party groups, and other groups.
Carries out duties and job assignments, delegated by appropriate management
Desired Skills & Experience
Candidates must possess an excellent safety record, solid observational and record-keeping skills, strong work history with exotic mammals, and the ability to interact and communicate well with guests and co-workers.
Desired skills include, but are not limited to, animal husbandry, operant conditioning, basic knowledge of training animals, environmental enrichment, exhibit maintenance, and minor repair.
Hands-on experience caring for and/or training exotic animals such as lemurs, two-toed sloths, kinkajous, tamanduas, etc.
Possess knowledge of disease recognition, husbandry, food preparation, nutrition.
The ability to lift and move up to 50 pounds with ease, able to stoop, bend, kneel, crawl, climb, jump, rake, sweep and carry objects for short distances, possess visual acuity appropriate for animal care and general safety practices, be able to remain on feet for long periods of time, and be able to lift and reach overhead.
Willingness to learn and master husbandry procedures exactly and without deviation.
The ability to maintain a positive attitude while working individually and with others in a team environment is essential.
Handling and presentation of animals for public encounters.
Prepares diets for the animal collection and cleaning animal holding areas.
Responsible for the daily observation of animal health and welfare.
Maintains daily reports and other records.
Assists with the movement, capture, and restraint of animals.
Assists with animal health procedures.
Answers visitors' questions about the Aquarium and the animals, as necessary.
Reports births, deaths, injuries, and/or other irregular behaviors of animals to management.
Reports maintenance issues and potential safety hazards to assistant management.
Performs minor repairs and improvements of exhibits under supervision.
Assists in training new keepers, interns, and volunteers.
Public speaking in animal encounters, media events, and educational tours.
Monitoring the health of animals, and medicating as necessary.
Leading Educational/Interpretive Guided Tours for Schools, Birthday party groups, and other groups.
Carries out duties and job assignments, delegated by appropriate management and Director of Husbandry.
Desired Skills & Experience
Minimum 2 years experience with handling various reptile species, including tegus, caiman, alligator, pythons, hognose, skinks, and other assorted species.
Candidates must possess an excellent safety record, solid observational and record-keeping skills, a strong work history, and the ability to interact and communicate well with guests and co-workers.
Desired skills include, but are not limited to, animal husbandry, environmental enrichment, exhibit maintenance, and minor repair.
Possess knowledge of disease recognition, husbandry, food preparation, and nutrition.
The ability to lift and move up to 50 pounds with ease, able to stoop, bend, kneel, crawl, climb, jump, rake, sweep and carry objects for short distances, possess visual acuity appropriate for animal care and general safety practices, be able to remain on feet for long periods of time, and be able to lift and reach overhead.
Willingness to learn and master husbandry procedures exactly and without deviation.
The ability to maintain a positive attitude while working individually and with others in a team environment is essential.
